I’ll first say that I have a previous relationship with Will, Rob and Corey. My loyalty to them is the only reason I would drive from almost in Castroville to B&D’s…even though I love the place. Will has worked on my bow and also built arrows for me a couple of times. He’s always great to work with. However, I went in last Saturday with a bit of an emergency and none of my guys were there. Instead, I worked with Jonathan. Jonathan listened to my needs, spent time getting my bow fixed and set back up the way I asked him to. He was professional, kind and efficient. Just another great bow technician at B&D’s trying to get me to keep making the long drive with great customer service and attention! I guess they all deserve a raise! But seriously, when your team goes above and beyond to give the highest level of customer service, and to build relationships with customers, that’s the key to continued success. If you have a great product, but treat your customers poorly, you’ll loose 10 out of 10 times! Treat them right, and you win, even if you occasionally drop the ball!
Great Job Archery Section and B&D’s!